Comcast Travails

I've feel like I've spent a lifetime on the phone with Comcast in the last 24 hours. Last night I couldn't get the cable modem to work. Turns out you actually have to turn the darn thing on. Who knew?

Today my MLB Extra Innings subscription wasn't working properly. I was getting two of the ten channels in but not, of course, the one that had the game on I wanted to watch (Detroit). So I called and the customer service rep said she was going to turn my box off remotely. Well, it didn't turn off and then she said the commands were backed up for 20 minutes. So I said forget it. I was going to be recording something (hockey). Wouldn't you know it after 20 minutes the box turned off anyway. Damn it.

The channels still weren't coming in so I called back and the rep said to turn off the box here. So I did, to no avail. She finally scheduled a service call for Sunday morning. I had to get up by 9. Yippee.

I tried the channels a few minutes later and sure enough they were coming in fine so something she did helped. But I had to call back to cancel the appointment and was on hold for a long time. Detroit was leading 3-0 when I started watching and now it's 3-2. Maybe I shouldn't be watching it after all.